Effective Date: 15th March, 2024

Lore Transportation (“we”, “us”, “our”) is committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school transportation services and visit our website.

1. Information We Collect

We collect several types of information from and about users of our services, including:

a. Personal Information

• Registration Information: Name, address, email address, phone number, and payment details.
• Student Information: Name, age, school, grade, and any special needs or requirements.

b. Usage Information

• Service Usage: Details of services used, such as pick-up and drop-off locations and times.
• Website Usage: Information collected through cookies and similar technologies about your interactions with our website.

c. Technical Information

• Device Information: IP address, browser type, operating system, and device type.
• Location Information: Approximate location derived from your IP address or provided by you.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To schedule and manage school transportation services.
• Communication: To send notifications, updates, and other essential information related to our services.
• Billing and Payments: To process payments for our services.
• Improving Services: To analyze usage patterns and improve our services and website functionality.
• Legal Obligations: To comply with legal requirements and protect our rights.

3. No Sharing of Personal Information

Protecting your privacy is our top priority. We want you to feel secure when sharing personal information with us. It’s important to emphasize that we never engage in selling or trading your personal information to third parties. Your trust is invaluable to us, and we are committed to upholding the highest standards of privacy protection. Rest assured that any information you provide is treated with the utmost confidentiality and used only for the purposes outlined in our privacy policy. Your privacy is our responsibility, and we take it seriously.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your information.
• Your Rights: You have certain rights regarding your personal information, including the right to access, correct, or delete your information, as well as the right to object to or restrict certain processing activities. If you would like to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

4. Opt-Out Text Messages

Terms and Conditions Explained When it comes to receiving text messages, we understand that preferences may vary. That’s why we offer an easy opt-out process for those who wish to unsubscribe from our messages. Before you make your decision, here are the terms and conditions you should know:

1. Opt-Out Procedure: To opt out of receiving text messages from us, simply reply to any message with the word “STOP.” You will then receive a confirmation message acknowledging your request.

2. Frequency: We strive to maintain a reasonable frequency of text messages to keep you informed about our latest updates, promotions, and offers. However, if you feel overwhelmed, you have the right to opt out at any time.

3. Message Rates: Standard message and data rates may apply depending on your mobile carrier and plan. By opting in to receive text messages from us, you acknowledge and accept any associated charges.

4. Privacy: Your privacy is important to us. We will never share your personal information with third parties without your consent. For more details, please refer to our privacy policy available on our website.

5. Re-Opt-In: If you change your mind in the future and wish to resume receiving text messages from us, simply text “START” to the designated number, and you will be re-enrolled. By understanding and agreeing to these terms and conditions, you can make an informed decision about your participation in our text messaging program. Thank you for choosing to stay connected with us!

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Correction: The right to access and correct your personal information.
• Deletion: The right to request the deletion of your personal information.
• Opt-Out: The right to opt-out of certain uses and disclosures of your information.

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Our services are intended for students, and we collect personal information about children with the consent of their parents or guardians. We do not knowingly collect personal information from children under the age of 13 without such consent. If you believe we have collected information from a child under 13 without consent, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Lore Transportation
Email: support@loretransportation.com
Phone: (508) 635-5339
Address: Brockton, Massachusetts, USA.